Omnichannel platforms refer to a unified approach to customer engagement across multiple communication channels. This means that customers can engage with your business seamlessly across different channels like WhatsApp, Facebook Messenger, Instagram Direct, embedded website custom chatbots, and embedded mobile in-app chatbots.
OmniChannel Chatbox Inbox is a centralized platform where bot conversations from various omnichannel platforms arrive at one place. This platform allows businesses to streamline their customer engagement operations by managing all conversations from a single interface. With this feature, businesses can improve team productivity, reduce response times and achieve better business outcomes. Some of the benefits of OmniChannel Chatbox Inbox include real-time tracking of customer conversations, better collaboration between teams, and the ability to manage conversations from multiple channels in one place.